Your insights are shaping our support

There ’ s no doubt that the past few years have had their challenges , not just for advisers and their firms , but for our industry and the world as well . That ’ s why we ' ve made it a priority to engage even more closely with our members , listening to their experiences and understanding their evolving needs , to help guide the support we offer . From one-to-one conversations at events and through our helpdesks to the invaluable feedback gathered through our adviser surveys , we ' ve gained deep insights into the key challenges and priorities facing firms today . Armed with this knowledge , we ’ re working on a number of initiatives to help address the areas you ’ ve highlighted as crucial , ensuring our support is aligned with what matters most to you .